Case study 03 · Banking · Shared services
From a 400-person pilot to a 7,000-strong center
West African Bank
In short
One of West Africa’s largest banks wanted higher profitability and centres of expertise. We designed and built its shared services centre, starting with a 400-FTE back-office pilot. The centre now employs 7,000+ people, and profit margin rose from 4.8% to 25% in the years after launch.
The results
7,000+employees in the centre today
400FTEs in the pilot
4.8%→25%profit margin in the years after launch
The challenge
Improve profitability, streamline processes and establish centres of expertise.
What we did
- ADesigned and built the bank’s shared services centre
- ELaunched a 400-FTE pilot covering finance, tax, legal and HR back-office functions
- EBuilt a platform that has since scaled into IT, procurement and more
Where ACE came in
A
Align
Set or reset the strategy
C
Close the gaps
Not part of this engagement
E
Execute
Win in market and keep it running